Sending text message reminders about outpatient appointments can save the NHS money
A hospital outpatient clinic tested sending text message reminders to adult patients about their appointments. Data about did not attend rates were compared for 24 months before and 24 months after implementation. People were sent reminders one week prior to their scheduled appointment. The Did Not Attend rate reduced by 12%. Over a two year period, there was a cost saving of 19,853 pounds.
Full reference: Rohman L, Maruswezki D, Boyce Cam N. The impact of a text messaging service on orthopaedic clinic Did Not Attend rates. Journal of Telemedicine and Telecare. 2015. 21(7): 408 – 413