Safer, faster, better – transforming urgent and emergency

Adopt the tried and tested principles and implement good practice in delivering urgent and emergency care | NHS Improvement


This document is designed to help frontline providers and commissioners deliver safer, faster and better urgent and emergency care to patients of all ages, collaborating in UECNs to deliver best practice.

It sets out design principles drawn from good practice, which have been tried, tested and delivered successfully by the NHS in local areas across England. However, the guide should not be taken as a list of instructions or new mandatory requirements. Implementation should be prioritised taking into account financial implications and local context.

This document has been prepared by NHS England in conjunction with the Emergency Care Intensive Support Team (ECIST). Contributions have been sought from the review’s delivery group (comprising a wide range of experts in urgent and emergency care services, as well as patient representatives).

Read the full guide here


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