Top tips for successful service change

Designing across traditional organisational boundaries is a core requirement for successful service change and implementation of new care models | Helen Northall

Helen’s top tips include:

  1. Begin with the end in mind
  2. Check you are working on the right thing
  3. When consulting with patients, public and other stakeholders be clear about resources
  4. A storyboard can help us plan how we are we going to achieve the vision
  5. Listen
  6. Identify the small steps as well as the transformational changes required
  7. Celebrate success at every step along the way
  8. Identify waste and eliminate it where possible
  9. Always look for what can be further improved
  10. All time to think about change

Read the full article here


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