Outpatients app ‘saving NHS millions’

A new app which enables patients to manage their outpatients appointments at the touch of a button could save the NHS millions of pounds | NHS Confederation


A new app developed by  Milton Keynes University Hospital NHS Foundation Trust allows patients to change and confirm appointments on a smartphone, tablet or computer, with outpatient letters emailed in real time. Described as the ‘Ocado app for outpatients appointments’, the portal speeds up the medical booking process, giving patients greater choice and flexibility.

The new app, called MyCare, is also saving staff time and money, significantly reducing the amount spent on staff administration and postage.

Milton Keynes is the first NHS hospital to provide the ability for people to directly manage their appointments, including rearranging them solely online without needing to call the hospital. The trust, which used to send over 400,000 letters a year, will save over £1 million in postage, stationery and admin costs in 2018/19.

Full detail at NHS Confederation

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