Helpforce | February 2019 | Developing Innovative Volunteer Services in the NHS
This report summarises the key Insight and Impact findings from the five hospital trusts in the first Helpforce innovators programme. The publication of this report coincides with the launch of Helpforce’s new Volunteering Innovators Programme.
Over the next 18 months, Helpforce will work with 12 new NHS hospital trusts (with 10 being funded by NHS England and two by the Royal Voluntary Service) to develop high-impact volunteer innovations that will be refined and shared to help other trusts in the UK adopt effective volunteer services.
The ten funded by the NHS England grant will each receive a £75,000 grant, and all twelve will have access to a range of supporting services, digital tools, resources and guidance. The trusts, who were chosen through a competitive process which received 115 applications from 90 trusts, will focus on a range of specific volunteer roles. The volunteer interventions have been identified as those which could make the most impact if refined, tested and scaled to other NHS settings.
In order to support continuous improvement and impact management, the trusts collected both insights data, which is predominantly anecdotal and observational, and impact data, which is designed to measure impact in a more systematic, robust way. Insight gathering took precedence during the early parts of the project, especially as the trusts were establishing their new interventions and learning how to run and measure their projects. Impact work still played a role in this early stage – mainly through talking with patients, staff and volunteers, as well as capturing data from these stakeholders through surveys (Source: Helpforce).