This report presents the findings of research carried out during the pilot phase of the NHS App roll out. The research was used to test and improve the user experience of the NHS App, and to plan effective support for GP practices as the app is rolled out across England | via NHS Digital
In late 2017, it was decided that the NHS would develop an app that all patients in England could use to carry out a series of important tasks, such as booking GP appointments and ordering repeat prescriptions. Since then a team of staff from NHS Digital and NHS England has been working to develop, build and test the NHS App.
This report contains the findings from the pilot phase, drawn from analytics and what was found during research with users and GP practices.
Full report at NHS Digital