CQUIN guidance 2020/21

Commissioning for Quality and Innovation (CQUIN) guidance for 2020-2021 | NHS England and NHS Improvement 

This document sets out the Commissioning for Quality and Innovation (CQUIN) scheme for 2020–2021.  It provides details of both the CCG and Prescribed Specialised Services (PSS) schemes.  An Annex document, CCG CQUIN 2020/21 Indicators Specifications, sets out the technical specification for each of the indicators in the scheme.

Full detail: Commissioning for Quality and Innovation (CQUIN) guidance for 2020-2021

Improving care by using patient feedback

Improving care by using patient feedback | The National Institute for Health Research (NIHR)

This themed review features nine new research studies about using patient experience data in the NHS which show what organisations are doing now and what could be done better. The evidence ranges from hospital wards to general practice to mental health settings. There are also insights into new ways of mining and analysing big data, using online feedback and approaches to involving patients in making sense of feedback and driving improvements.

Full document: Improving care by using patient feedback


New campaign calls on the public to share their experiences of NHS services to help make care better for all

Healthwatch has launched a new campaign SpeakUp2020 to encourage people to speak up about what would make health and social care services in their communities better.  The results will be shared with decision makers across the NHS, social care sector and Government to ensure that improvements to services are informed by people’s experiences.

Further detail at Healthwatch

Community pharmacist consultation service

People with minor illnesses or who need medicine urgently have been referred to local pharmacies, relieving pressure on doctors | Department of Health and Social Care

The Department of Health and Social Care has issued information relating to the Community Pharmacist Consultation Service which was introduced in October 2019. The service enables NHS 111 health advisers to refer patients with minor illnesses to their local pharmacy for assessment and treatment. More than 100,000 patients have had appointments with expert pharmacists in the last 10 weeks.

Further detail at Department of Health and Social Care

General practice guidance: online appointments

Practice guidance: offering 25% of appointments online | NHS England | NHS Improvement 

This short guide contains hints, tips and case study experiences to support general practices to make sure that at least 25% of their appointments are available to book online. It includes a full list of the types of appointments to include, important things to consider and configuration hints and tips.

Full guide at NHS England