Improving the experience of care and support for people using adult social care services

This guideline covers the care and support of adults receiving social care in their own homes, residential care and community settings | National Institute for Health and Care Excellence (NICE)

This NICE guideline aims to help people understand what care they can expect in residential and community settings, and to improve their experience by supporting them to make decisions about their care.

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The guideline has been developed by a committee of people who use services, and carers and professionals. It has used information from a review of research evidence about people’s experiences of care and support, and from expert witnesses. The committee also gave consideration to the potential resource impact of the recommendations. The recommendations are considered to be aspirational but achievable.

It includes recommendations on:

It is for:

  • Practitioners working in adult social care services in all settings.
  • Service managers and providers of adult social care services.
  • Commissioners of adult social care services.
  • People using services (including those who fund their own care) and their families, carers and advocates.

Full reference: People’s experience in adult social care services: improving the experience of care and support for people using adult social care services | NICE guideline [NG86]

See also:  NICE interactive flowchart – People’s experience in adult social care services

 

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Growing innovative models of health, care and support for adults

This briefing explains that innovative, often small-scale models of health, social care and support for adults could be scaled up to benefit as many people as possible | Social Care Institute for Excellence

Based on research conducted during the spring of 2017, this briefing from the Social Care Institute for Excellence offers the following key messages:

  • Innovation is needed more than ever as challenges grow. Innovation does not only mean technological breakthroughs or large restructures. New and better ways of delivering relationship-based care are needed, and already exist, but are inconsistently implemented or poorly scaled.

 

  • For innovation to flourish,  better ways to help people bring good ideas from the margins into core business need to be found . The keys to success are:
    • a shared ambition to embed person- and community-centred ways of working across the system, using the best available tools and evidence
    • co-production: planning with the people who have the greatest stake in our services from the beginning
    • a new model of leadership which is collaborative and convening
    • investment and commissioning approaches which transfer resources from low quality, low outcomes into approaches which work effectively
    • effective outcomes monitoring and use of data to drive change
    • a willingness to learn from experience.

The report also has a series of recommendations for Local and National Government.

Full report: Growing innovative models of health, care and support for adults

 

Adult Social Care: Quality Matters

Department of Health, 2017

 

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Source: Department of Health 

The Quality Matters initiative  is co-led by partners from across adult social care sector. This publication sets out a single view of quality and a commitment to improvement. The summary action plan sets out 6 priority areas to make progress on improving quality in first year.  These initial priorities have been identified by people who use services, their families and carers, providers, commissioners, and organisations that support and oversee adult social care services.

This action plan summarises, for each of our priorities:

 

  • What this priority means in practice
  • Who is responsible for making it happen
  • Where we will focus in the first year.