Video consultations: A guide for practice

In response to COVID-19, the NHS is scaling up the use of virtual consultations. Important new information and guidance is now available from researchers at the University of Oxford to support video consultations. 

COVID-19 creates an unprecedented situation. Many GP practices are considering introducing video consultations as a matter of urgency to reduce risk of contagion.

This document is packed with useful, practical advice and tips to help doctors, other primary care clinicians, and patients navigate these almost uncharted waters at a time of unprecedented challenge for the health service.

This preliminary document covers five questions:

1. When are video consultations appropriate in primary care?
2. How can a GP practice get set up for video consultations?
3. How can a clinician conduct a high-quality video consultation in primary care?
4. How should patients prepare for, and participate in, video consultations?
5. What is the research evidence for the quality and safety of video consultations?

Full document: Video consultations – a guide for practice

See also: Using virtual consultations in the fight against COVID-19 | Interview with Professor Trish Greenhalgh via Health Foundation